Work from Home Inbound Customer Service (State of Mississippi)

Work at Home

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top! Choose your own availability and work around your existing commitments, making this the perfect role for those looking to earn extra cash before the holidays or as a seasonal second job.

About the Role

You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Responsibilities

• Maintain positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions.
• Navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Preferred Computer Requirements

• PC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• PC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS Internet Upload Speed: 2.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Benefits

• Flexible schedules
• Paid training
• Employee discounts up to 50%
• Booster Discount Certificates that allow employees to purchase company products for free

Pay

$14.00 per hour

Schedule

Flexible schedules