Customer Services Professional
Ampcus Inc · Irving, TX · 1 wk ago
On-siteCustomer ServiceFull-time
Key Responsibilities
- Monitor and process alarms received within the Central Monitoring Station.
- Receive, process, and dispatch after-hours service calls.
- Respond to customer inquiries regarding service requests and account information.
- Create and manage service tickets within the service management database.
- Maintain high-quality customer service on every interaction.
- Communicate clearly and professionally with customers, agencies, and emergency personnel.
- Manage call handling times while ensuring quality service.
- Participate in monthly training sessions.
- Follow established emergency procedures.
- Review recorded calls to improve customer interaction and service quality.
Required Qualifications
- A High School Diploma or State Board of Education-certified GED with related/equivalent experience, or an Associate's Degree.
- 1-3 years of customer service or sales experience.
- Excellent verbal and written communication skills.
- Strong customer service and active listening skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with computerized data entry systems and multiple software applications.
- Working knowledge of Microsoft Windows, Microsoft Word, and internet applications.
Preferred Qualifications
- Previous security call center experience.
- Knowledge of Automatic Call Distribution (ACD) systems.
- Training or certification in Access Control, Fire Alarm, or Burglary Alarm systems.
- Experience monitoring security or life safety systems.
Key Skills
- Alarm Monitoring
- Emergency Dispatch
- Customer Service
- Call Center Operations
- Incident Documentation
- Service Ticket Management
- Data Entry
- Microsoft Windows
- Microsoft Word
- Troubleshooting
- Active Listening
- Communication Skills
- Multitasking
- Attention to Detail
- Time Management
- Emergency Response Procedures
Shift
- 3rd Shift: 10:00 PM - 6:00 AM
Pay
Pay details are not specified in this job posting.
Schedule
Schedule details are not specified in this job posting.
Benefits
Benefits details are not specified in this job posting.
Skills
- Alarm Monitoring
- Emergency Dispatch
- Customer Service
- Call Center Operations
- Incident Documentation
- Service Ticket Management
- Data Entry
- Microsoft Windows
- Microsoft Word
- Troubleshooting
- Active Listening
- Communication Skills
- Multitasking
- Attention to Detail
- Time Management
- Emergency Response Procedures
Benefits
Benefits details are not specified in this job posting.
Qualifications
- A High School Diploma or State Board of Education-certified GED with related/equivalent experience, or an Associate's Degree.
- 1-3 years of customer service or sales experience.
- Excellent verbal and written communication skills.
- Strong customer service and active listening skills.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with computerized data entry systems and multiple software applications.
- Working knowledge of Microsoft Windows, Microsoft Word, and internet applications.
Skills
- Alarm Monitoring
- Emergency Dispatch
- Customer Service
- Call Center Operations
- Incident Documentation
- Service Ticket Management
- Data Entry
- Microsoft Windows
- Microsoft Word
- Troubleshooting
- Active Listening
- Communication Skills
- Multitasking
- Attention to Detail
- Time Management
- Emergency Response Procedures
Shift
- 3rd Shift: 10:00 PM - 6:00 AM
Pay
Pay details are not specified in this job posting.
Schedule
Schedule details are not specified in this job posting.
Benefits
Benefits details are not specified in this job posting.
Skills
- Alarm Monitoring
- Emergency Dispatch
- Customer Service
- Call Center Operations
- Incident Documentation
- Service Ticket Management
- Data Entry
- Microsoft Windows
- Microsoft Word
- Troubleshooting
- Active Listening
- Communication Skills
- Multitasking
- Attention to Detail
- Time Management
- Emergency Response Procedures