Customer Service Representative
Application closing deadline: Ongoing recruitment process with no specific closing date.
About the role
We're searching for a polite and professional Customer Service Representative to provide superior customer service. This position involves a high degree of public contact and ensures daily operations of the facility. You will receive and answer inquiries from the public by telephone, email, or in person on a wide range of District services, programs, rates, policies, and procedures.
At the Lone Tree Hub, you will serve as the main point of contact during rentals and events, ensuring the highest standard of service to all guests. You will also be responsible for the efficient set-up and take-down of events. Additional duties include completing point-of-sale transactions, handling program registrations, group reservations, passes, and collecting admissions. You will ensure facility rules and safety standards are followed.
Schedule
The Lone Tree Hub operates on an "as needed" basis. You must be available for daytime hours on weekdays and day or night hours on weekends. Daytime shifts may start as early as 8:00 AM, and night shifts may go as late as midnight, depending on the event.
Pay
$15.70 - $20.20 per hour
Responsibilities
- Provide superior customer service to the public via telephone, email, and in person.
- Answer inquiries about District services, programs, rates, policies, and procedures.
- Serve as the main point of contact during rentals and events at the Lone Tree Hub.
- Ensure efficient set-up and take-down of events.
- Complete point-of-sale transactions, handle program registrations, group reservations, passes, and collect admissions.
- Ensure facility rules and safety standards are followed.
Requirements
- Must be at least sixteen (16) years of age.
- Current certifications in AED/CPR and First Aid or the ability to obtain certifications within sixty (60) days of employment.
- Work experience involving assisting the public, general record keeping, and/or handling money.
- Proficiency with applicable computer software applications (Word, Excel, Outlook).
- Ability to perform multiple functions at once and handle the public in a friendly and professional manner.
Qualifications
- Professional and welcoming demeanor.
- Excellent communication, customer service, and problem-solving skills.
- Knowledge of modern office procedures, methods, and general office equipment (computer, copier, fax, telephone, etc.).
- Ability to handle customer complaints in a professional manner.
- Spanish-speaking is a plus.
Benefits
- Free use of District fitness centers and swimming pools.
- Discounts on recreation classes and golf (applicable to employees working 14+ hours/week).
- Paid sick leave.
- Opportunities for training and promotion from within.
- Flexible schedules.
About Us
Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs. We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree, Sheridan, and unincorporated portions of Douglas, Jefferson, and Arapahoe counties.
We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel, and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.