Work from Home Inbound Customer Service (State of Louisiana)

About the role

Responsible for providing inbound customer service support to customers located in the State of Louisiana. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer calls and emails promptly and professionally.
• Resolve customer issues through effective communication and problem-solving techniques.
• Follow up with customers to ensure their needs are met and provide ongoing support.
• Adhere to company policies and procedures while maintaining confidentiality of customer information.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively.
• Experience in customer service preferred but not required.

Qualifications

• Strong organizational skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of CRM systems is beneficial.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Effective communication skills.

Benefits

• Flexible work schedule.
• Health insurance options.
• Professional development opportunities.

Pay

$18.00 per hour.

Schedule

Full-time, remote work from home.