Work from Home Inbound Customer Service (State of Arkansas)

Work at Home

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top!

About the Role

You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Responsibilities

• Maintain positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions.
• Navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

Requirements

• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Preferred Computer Requirements

• PC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

• PC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS Internet Upload Speed: 2.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)

Training Requirements

• 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
• 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
• Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Benefits

• Flexible Schedules
• Paid Training
• Employee Discounts up to 50%
• Booster Discount Certificates that allow employees to purchase company products for free

Pay

$14.00 per hour

Schedule

Flexible schedules