Work from Home Inbound Customer Service (State of Florida)

About the role

Responsible for providing inbound customer service support to residents of the State of Florida. This role involves handling customer inquiries via phone and email, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle incoming customer calls and emails promptly and professionally.
• Resolve customer inquiries and complaints efficiently.
• Follow up on customer issues until they are resolved.
• Provide accurate and helpful information to customers.
• Adhere to company policies and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Experience in customer service preferred but not required.

Qualifications

• Proficiency in Microsoft Office Suite.
• Basic computer literacy.
• Knowledge of state laws and regulations related to customer service.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Strong organizational skills.

Benefits

• Flexible work schedule.
• Health insurance options.
• Professional development opportunities.

Pay

$18.00 per hour.

Schedule

Full-time, remote work from home.