Work Control Business Operations Manager (FDIC)

Job Summary

EMCOR Government Services has an immediate need for a Work Control Business Operations Manager in Arlington, VA. The Work Control Manager administers and coordinates the end to end work documentation and business processing flow for Facilities Operations & Maintenance (O&M), including service calls, preventive maintenance, project work, and reimbursable work orders (RWOs).

Essential Duties & Responsibilities

• Work Order & CMMS Coordination
• Coordinates intake, tracking, and status management of: Service call work orders, Preventive maintenance work orders, Project and reimbursable work orders.
• Ensures work orders are: Properly entered into the CMMS, Accurately categorized and coded, Supported by required authorization and scope documentation.
• Coincides with Operations and Project Managers to resolve incomplete or unclear work requests.
• Supports work order closeout documentation and data quality reviews.
• RWOC Administration
• Coordinates the reimbursable work order process from initiation through closeout.
• Verifies that RWOs are supported by required approvals and funding documentation.
• Tracks reimbursable work status, work in progress, and pending authorizations.
• Prepares reimbursable documentation packages for management review.
• Escalates discrepancies, missing approvals, or documentation gaps to the Deputy PM.
• Procurement & Purchasing Coordination
• Coordinates procurement support activities including: Preparation of purchase request documentation, Tracking purchase orders associated with authorized work, Verifying PO alignment with approved scope and cost estimates.
• Coincides with accounting staff and corporate finance to support: Timely processing of vendor invoices (AP), Preparation of client billing documentation (AR).
• Tracks billing and payment status for facilities work.
• Maintains procurement and vendor documentation in accordance with contract requirements.
• Accounts Payable & Accounts Receivable
• Interfaces with accounting staff and corporate finance to support: Timely processing of vendor invoices (AP), Preparation of client billing documentation (AR).
• Tracks billing and payment status for facilities work.
• Maintains visibility of aging items and escalates concerns to management.
• Human Resources Processes
• Final payroll/timesheets bi-weekly, ensures 100% accuracy and compliance.
• Handles employee on-boarding requirements such as: 1-9 Paperwork, FDIC provided phone assignment and eFOS access, Timekeeping training.
• Coordinating uniform/tool/equipment/electronic issue with Operations Managers/EMCOR IT.
• Creates and processes Electronic Personnel Action Forms ("ePAF") as instructed by managers.
• Sets up Personnel Action Forms ("PAF") for employee information updates (Emergency Contact Information, Change of Address, etc.) as it becomes available.
• Maintains employee records and files in consultation with EGS Human Resources Department.
• Reporting & Performance Tracking
• Prepares routine reports related to: Work order volume and status, Preventive maintenance completion, Reimbursable work tracking and aging, Procurement and billing support metrics.
• Provides data and documentation to support management reviews, audits, and inspections.
• Maintains organized records to ensure audit ready documentation.
• Systems & Administrative Support
• Supports day to day administrative use of the CMMS and related tracking systems.
• Provides user guidance and ensures staff follow established procedures.
• Participates in coordination meetings and tracks assigned administrative action items.
• Identifies process inefficiencies and recommends improvements to leadership.
• Award & Accountability
• Authorized to coordinate and administer work documentation and process flow.
• Does not approve: Spending, Purchase orders, Invoices, Billing to the client.
• Does not direct maintenance trades or construction execution.
• Accountable for accuracy, completeness, and timeliness of work documentation and coordination.

Qualifications

• Associate’s degree or equivalent experience required.
• Bachelor’s degree in business, facilities management, or related field preferred.
• 3–6 years experience in facilities administration, work management, or project support.
• Experience on federal or performance based contracts preferred.
• Working knowledge of Facilities O&M workflows and work order lifecycle.
• Experience coordinating reimbursable or project based work processes.
• Proficiency with CMMS platforms (e.g., Maximo or equivalent).
• Familiarity with procurement, purchasing, and invoice documentation.
• Strong organizational and communication skills.
• Ability to manage multiple workflows and deadlines simultaneously.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

Equal Opportunity Employer

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.