Wireless Retail Store Manager NORTHVALE | Livingston St

About the role

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They uncover our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions.

Responsibilities

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Ensure the store meets or exceeds sales goals, overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
• Sell to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
• Make sure the store is always at its best! Approaching service and sales needs with patience, honesty, and empathy
• Approach service and sales needs with patience, honesty, and empathy
• Proactively engage with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Successfully identify and handoff small business leads
• Develop strong peer relationships where we are all accountable for the company's success

Requirements

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (45 hours) availability

Qualifications

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
• Effective with operational, financial, and performance management
• Amazing communication skills, to your team and customers

SkillsProficiency in the use of digital tools designed to enhance interactions and onboarding

Knowledge of systems and reference resources

Ability to lift objects weighing up to 25 lbs

Ability to stand for long periods of time

Reliable transportation

Full Time (45 hours) availability

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health Benefits for Full Time Employees

Pay

• Competitive salary

Schedule

• Full Time (45 hours)