Wireless Retail Associate Manager NORTH TONAWANDA | Payne Ave

About the role

Arch Telecom's Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Their role involves creating energy and excitement around products and services, focusing on customer needs, and building meaningful connections.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Assist the Retail Store Manager in daily operations and coaching.
• Build relationships with and partner with employees across channels, including business and customer service.
• Identify and handoff small business leads.
• Develop strong peer relationships, being accountable for the company's success.

Requirements

• Be at least 18 years of age.
• Have a high school diploma or GED.
• Able to stand for long periods of time and lift up to 25 lbs.
• Have reliable transportation.

Qualifications

• Prior wireless sales experience is preferred but not required.

Skills

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team and share best practices.
• Effective with operational, financial, and performance management.
• Amazing communication skills, both with your team and customers.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• A culture of care & excellence.
• Health benefits for full-time employees.