Retail Associate Manager
About the role
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.
Job Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
- Monitor and control store expenses, discounting, and credits to support financial objectives
- Oversee customer wait times and ensure customer needs are met through effective team coordination
- Stay current on products, services, and leadership practices to serve as an expert resource for the team
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Knowledge, Skills and Abilities
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Qualifications
At least 18 years of age
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Pay
Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Base Pay Range: $43,200 - $75,675
Pay Range
To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ364808
Travel
No
DOT Regulated
No
Safety Sensitive Position
No
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.