Wireless Retail Associate Manager PATERSON | Main St 2

About the role

Arch Telecom's Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Their role involves creating energy and excitement around products and services, focusing on customer needs, and building meaningful connections.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise
• Assist the Retail Store Manager in daily operations and coaching
• Build proficiency in customer service and provide a best-in-class customer experience
• Collaborate with employees across channels to collectively own the customer experience and resolve issues
• Identify and handoff small business leads, develop strong peer relationships, and be accountable for the company's success

Requirements

• Be at least 18 years of age
• Have a high school diploma or GED
• Be able to stand for long periods of time and lift up to 25 lbs
• Have reliable transportation

Qualifications

• Prior wireless sales experience

Skills

• Leadership
• Competitive drive
• Willingness to lead teams
• Effective operational, financial, and performance management
• Ambitious communication skills, both with team members and customers

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises upon reaching attainable milestones
• Opportunities for career advancement
• A culture of care and excellence
• Health benefits for full-time employees

Pay

• Hourly pay

Schedule

• Full Time (40 hours)