Wireless Retail Associate Manager BRONX | Metropolitan Ave

About the role

Arch Telecom's Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Their role involves creating energy and excitement around products and services, focusing on customer needs, and building meaningful connections.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side sell to find personalized solutions beyond the bare-bones device and service plan
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise
• Aid the Retail Store Manager in daily operations and coaching
• Build relationships with and partner with employees across channels, including business and customer service
• Identify and handoff small business leads
• Develop strong peer relationships where accountability for the company’s success is shared

Requirements

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation

Qualifications

• Prior wireless sales experience

Skills

• Leadership
• Competitive drive
• Willingness to lead teams
• Effective operational, financial, and performance management
• Amazing communication skills

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Health benefits for full-time employees