Windows Client Core OS Customer Engineer

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company powered by the Platformation™ framework. Our 6400+ AI Engineers help enterprises transform into intelligent business platforms leveraging a partner ecosystem for speed, efficiency, and growth. Our Modernization Engineering Services span Cloud, Data, AI, Dynamics, Test Automation, and Managed Services, all driven by an AI-first approach. Sonata’s AI-led modernization is supported by proprietary tools, including the Harmoni.AI Enterprise Platform, AgentBridge (governance and observability), Agent Builder (development toolkit), and the Agent Marketplace (modular, reusable agents). Headquartered in Bengaluru, India, Sonata has a global presence across the US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland), and the Nordics. We partner with Fortune 500 companies in Banking, Financial Services, Healthcare, Telecom, Media, Technology, Retail, Manufacturing, and Distribution. Deep collaborations with Microsoft, AWS, Salesforce, and Snowflake enhance our AI solution delivery. As a Microsoft Inner Circle partner (top 1% globally) and holder of the Microsoft Frontier Partner Badge, as well as an AWS Premier Tier partner, Sonata is at the forefront of enterprise modernization.

About the Role

We are seeking a highly skilled Windows Client Core OS Customer Engineer to work directly with Microsoft customers, providing strategic and proactive assistance. The ideal candidate will have extensive experience managing and supporting Windows Client environments, with a strong understanding of hybrid infrastructures and cloud technologies.

Responsibilities

• Design, implement, and maintain Windows Client environments, including DNS, DHCP, IIS, Group Policy, and Terminal Services.
• Provide Level 3 infrastructure support and execute project tasks for systems and applications.
• Collaborate with Customer Success Account Managers (CSAMs) to scope, plan, and deliver customer engagements.
• Troubleshoot and resolve complex technical issues related to Windows Client environments.
• Participate in the migration from Windows 10 to Windows 11, addressing issues during the process.
• Provide architectural guidance and technical expertise to enhance customer experience.

Core Skills

• Windows Client Management: Design, implement, and maintain Windows Client environments.
• DNS: Configure and manage Domain Name System settings.
• DHCP: Set up and manage Dynamic Host Configuration Protocol services.
• Group Policy: Create and manage Group Policy Objects (GPOs).
• Terminal Services: Configure and manage Terminal Services for remote desktop access.
• Windows Performance: Monitor and optimize performance using tools like Perfmon and WPA.
• PowerShell and Automations: Utilize PowerShell for scripting and automation.
• Storage: Manage and optimize storage solutions.
• Patching: Implement and manage patching processes for security and updates.
• Security Best Practices: Apply security measures to protect Windows Client environments.
• Optional Experience: FSLogix, self-managed data centers, Windows Defender suite, Intune/Autopilot.
• Security Features: Implement and troubleshoot Windows 10/11 security (e.g., Secure Boot, Device Guard, Application Guard, Windows Hello, TPM).
• Drivers and Filter Drivers: Understanding of drivers and filter drivers.
• Security Agents: Knowledge of anti-virus software, intrusion detection systems, and Windows Firewall.
• Networking: Manage networking concepts and configurations in Windows Client environments.
• Blue Screen Debugging: Diagnose and resolve Blue Screen errors.

Requirements

• 8+ years of experience in Systems Architecture, Administration, Operations, Software support, or IT consulting.
• 8+ years of on-premises support or consulting for enterprise customers.
• 8+ years of advanced troubleshooting experience.
• Advanced Microsoft certifications preferred.
• BA/BS degree in Business, Communications, Information Technology, or equivalent (highly preferred).
• Excellent customer service and communication skills.
• Ability to work independently and solve complex problems.

Skills

• Strong customer service orientation with excellent communication.
• Ability to interpret the needs of customer executives and leaders.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.

Benefits

At Sonata, you’ll have the opportunity to push boundaries and build innovative solutions for complex global challenges. You’ll join a diverse team of innovators driven to craft what comes next, with the support and resources to tackle tough problems.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or other protected characteristics.