Microsoft Teams Customer Engineer

Responsibilities

• Work with and assist customers in building, deploying, operating, and optimizing complex enterprise environments.
• Provide guidance, education, and adherence for best practices, risk mitigation, and other technical support.
• Act as the primary technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management.
• Support Microsoft Teams telephony and architecture, including SBC configuration, PSTN architecture, tenant restrictions, and QoS.
• Assess Microsoft Teams health checks of existing solutions and provide best practice recommendations.
• Implement and troubleshoot services of Microsoft Teams, including PowerShell scripting and deep troubleshooting skills.
• Design and implement services of Microsoft Teams, and deploy Microsoft Teams solutions.
• Assist customers in managing changes, releases, performance, and availability in Teams environments.

Requirements

• 7+ years experience supporting UC communication solutions for Microsoft Teams.
• In-depth experience with MS Teams telephony and architecture.
• 5+ years experience with voice, video, meeting solutions, and supporting infrastructure.
• Understanding of Microsoft's Modern IT Architecture and Strategy.
• Experience with CQD QBR analysis, Intune, and firewall knowledge related to Teams.
• Good understanding of ITIL/Service Management.
• 5+ years experience in architecture designs, deployment, troubleshooting, and technology management.