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Microsoft Teams Customer Engineer

Sonata Software North America Inc. · Dallas, TX · 1 mo ago
OTHRFull-time

About the Company

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by the unique Platformation™ framework. With 6400+ AI Engineers, Sonata helps enterprises transform from systems to intelligent business platforms by leveraging a partner ecosystem to drive speed, efficiency, and growth. The company offers a bouquet of Modernization Engineering Services with an AI-first approach across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a suite of proprietary tools and assets, including the Harmoni.AI Enterprise Platform, which comprises AgentBridge (a governance and observability framework), Agent Builder (a development toolkit for fungible agents), and the Agent Marketplace (an internal ecosystem for modular, reusable agents).

Headquartered in Bengaluru, India, Sonata Software has a global presence in the US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland), and the Nordics. The company serves Fortune 500 clients in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing, and Distribution. Sonata maintains deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake, and holds elite status as a Microsoft Inner Circle partner (top 1% globally) and AWS Premier Tier Status.

About the Role

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize productivity, and ensure the seamless operation of Microsoft Teams. This role is customer-facing and requires excellent communication skills to interact with technical, non-technical, and leadership contacts at customer organizations.

Responsibilities

  • Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
  • Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
  • Conduct technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams.
  • Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
  • Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
  • Diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
  • Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps, and Microsoft Teams Room Systems.

Requirements

  • 15+ years of experience in IT, with 5+ years in customer-facing roles such as systems architecture, administration, operations, software support, or IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
  • BA/BS (or higher) in Information Technology or a related field, or equivalent experience.
  • Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
  • Advanced background in engineering and architectural design of Unified Communications, with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct Routing, and telephony infrastructure (e.g., Session Border Controllers and Contact Centers).
  • Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
  • Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, Exchange, Power Platform, Azure AD, and Intune.
  • Experience with Microsoft Teams administration, including user management, policies, and compliance.
  • Strong knowledge of voice and network protocols, standards, and best practices.
  • Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
  • Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
  • Ability to work independently and as part of a collaborative team.
  • Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Skills

  • Advanced analytical, problem-solving, and decision-making skills.
  • Strong troubleshooting skills for Microsoft Teams calling, conferencing, and call quality issues.
  • Knowledge of building Teams bots, integrating Microsoft Graph into Teams apps, and tools used to develop Teams apps.
  • Knowledge of the Microsoft Teams Toolkit (a plus).
  • Optional: Advanced knowledge of application integration and Contact Centers with Teams.
  • Optional: Advanced knowledge of Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
  • Optional: Advanced networking skills with DNS, firewall, load balancing, etc.
  • Optional: Advanced skills in creating Azure Functions.

Qualifications

  • Microsoft Certified: Teams Administrator Associate or other relevant certifications.
  • Microsoft 365 Certified: Endpoint Administrator Associate.

Why Join Sonata Software?

At Sonata, you’ll have the opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll build never-before-seen solutions to some of the world’s toughest problems. While the work is challenging, you won’t be alone—you’ll join a team of diverse innovators, all driven to go beyond the status quo and craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

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