Systems Engineer MacOS, Client Engineering
Troubleshooting and Operations
Troubleshoot and resolve complex macOS issues (system crashes, kernel panics, performance degradation, network connectivity, authentication failures) in a globally scaled enterprise environment.
Manage macOS fleet operations — OS patching, software deployments, configuration profile management, and MDM policy enforcement across tens of thousands of devices.
Monitor fleet health — proactively identify trends, anomalies, and emerging issues through telemetry, dashboards, and alerting systems.
Drive incident response — lead triage for fleet-impacting events, coordinate cross-functional resolution, and produce root cause analyses (RCAs).
Maintain and improve client management service infrastructure hosted in AWS.
Develop runbooks and knowledge base documentation for recurring issues and escalation procedures.
Collaborate with engineering teams on OS upgrade rollouts, compatibility testing, and risk mitigation strategies.
Automation and Improvement
Contribute to automation of repetitive operational tasks to improve fleet reliability and reduce manual intervention.
Qualifications
- 5+ years of systems engineering experience
- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
- Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Experience working in 24/7 production environment