Customer Engineer – Infrastructure – Windows 365 / InTune / MECM

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company powered by the Platformation™ framework. Our 6400+ AI Engineers help enterprises transform into intelligent business platforms leveraging a partner ecosystem to drive speed, efficiency, and growth. Our Modernization Engineering Services, with an AI-first approach, span Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by proprietary tools, including the Harmoni.AI Enterprise Platform, AgentBridge, Agent Builder, and the Agent Marketplace. Headquartered in Bengaluru, India, Sonata has a global presence in the US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland), and Nordics. We partner with Fortune 500 companies in Banking, Financial Services, Insurance, Healthcare, Lifesciences, Telecom, Media, Technology, Retail, Manufacturing, and Distribution. Deep collaborations with Microsoft, AWS, Salesforce, and Snowflake strengthen our AI solutions delivery. Sonata is a Microsoft Inner Circle partner (top 1% globally) and holds the Microsoft Frontier Partner Badge and AWS Premier Tier Status.

About the role

The Win365 / MECM (aka SCCM) / Intune Customer Engineer will work directly with customers as a consultant and technical advisor to design, deploy, review, and assess the health of infrastructure and clients for Windows 365 services and associated configuration management requirements. Responsibilities include upgrading, updating, and maintaining the Win365 environment, troubleshooting infrastructure and client issues, performance tuning, reporting, and assisting with Intune management, software updates, task sequences, and training.

Responsibilities

• Design, deploy, review, and assess the health of Windows 365 infrastructure and clients
• Upgrade, update, and maintain the Win365 environment
• Troubleshoot issues with infrastructure and clients
• Tune and optimize performance
• Assist with reporting and setting up management with Intune
• Plan, review, and troubleshoot Software Updates and Task Sequences
• Provide training on Win365 and its ongoing management

Requirements

• 15+ years of experience in relevant technologies
• 8+ years as a depth expert or consultant in virtual desktop infrastructure and modern endpoint management
• Ability to present to multiple levels of customer leadership and act as a consultant/architect
• Broad knowledge across multiple scenarios, including:
  • Win365/Windows Desktop using modern management tooling
  • Package/Application creation
  • Desktop OS upgrades using different approaches
  • Intune and Co-Management experience
  • SSRS Reporting and/or PowerBI experience
  • PowerShell scripting
• Deep knowledge in at least 3 of the above categories

Skills

• Microsoft Win365/VDI/Endpoint Configuration Manager
• Broad knowledge of ALL MECM areas, with deep expertise in at least 4 of the following:
  • Infrastructure Design
  • Deployment
  • Upgrades
  • Maintenance, Health, Tuning
  • Troubleshooting
  • Windows 365 and Desktop Upgrades
  • Software Updates
  • Compliance
  • Software Distribution
  • Security
  • Intune
  • SQL Server Report Development
  • Network Troubleshooting
• Related skills: Active Directory, DNS/Network, SQL Server, IIS, Certificates
• Tools: SQL Profiler, PowerShell, Process Monitor

Benefits

At Sonata, you’ll have the opportunity to use your skills and imagination to push boundaries and build never-before-seen solutions to complex problems. You’ll join a diverse team of innovators driven to go beyond the status quo. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace.