Wilson Lab Administrative Assistant
About the Cornell Laboratory for Accelerator-based Sciences and Education (CLASSE)
The Cornell Laboratory for Accelerator-Based Sciences and Education (CLASSE) carries out research in accelerator physics and engineering while supporting the operation of the Cornell Electron Storage Ring (CESR) for photon science through the Cornell High Energy Synchrotron Source (CHESS).
Wilson Lab at Cornell University is a world-renowned research facility dedicated to advancing the frontiers of science and technology. We are home to CHESS (Cornell High Energy Synchrotron Source), a national user facility that supports a diverse community of researchers.
Key Responsibilities
Partner with the UO Manager to triage complex administrative, organization and operational needs of the CHESS User Office.
Work daily, in person, with CHESS scientific, technical, and operations staff members (a group of more than 50 people) to support 24/7 User Operations.
Utilize BeamPASS, our custom-built and internally supported User Database, to maintain experiment details, schedules, and user data to ensure current information, clear communication, and accurate reporting.
Provide engaged, personable, and reliable customer service to our Users.
Work closely with 15 beamline scientists to help facilitate scheduling changes for visiting User groups.
Field, screen, redirect and respond to telephone and walk-in inquiries; answer questions proactively, serve as a reference for policies and procedures, and refer complex inquiries to others.
Manage building access via ID cards for Users through Cornell AccessIt software, and parking passes through Cornell Transportation Portal.
Work with communications group to update pages within a content management system according to pre-established schedules; make changes to the website as directed.
Work with Communications group in scheduling and coordinating Wilson Lab tours.
Aid Wilson Lab staff with travel arrangements and reimbursements.
Aid Wilson Lab staff with facilities and space related needs in Wilson Lab, such as name plate creation, updating monitors and posters, maintaining kitchen areas, conduct space inventory and reporting.
Aid with planning and execution of Wilson lab and CHESS events including registration, scheduling presenters, logistics, accommodation requests, food & beverage, marketing materials, program materials, equipment rentals, etc.
What We Need
Achieve associate’s degree and 2–4 years of relevant administrative experience, or an equivalent combination of education and experience.
Develop inclusive working relationships with students, faculty, staff, and community members.
Handle competing priorities and frequent walk-in requests for assistance.
Communicate effectively with diverse audiences.
Show sound judgment, creativity, management, and problem-solving skills both individually and as part of a larger team.
Navigate various forms of administrative technology such as Microsoft Office Suite, various databases, and communication software.
Manage frequent user-based communications, while also ensuring consistency across multiple sources of data, content, schedules, and more.
How to Apply
To apply, please submit a resume and cover letter.