Wholesale Operations Analyst

The Wholesale Operations Analyst at Trulieve plays a key role in supporting day-to-day wholesale operations. This role serves as the primary point of contact for Wholesale Operations within the state, managing daily order flow and owning standard communication between internal teams and external partners.

About the Role

This position offers the opportunity to build foundational experience in wholesale operations, systems, and cross-functional coordination, with exposure to multiple areas of the business as the organization expands.

Responsibilities

• Act as the primary contact between Wholesale Sales, Logistics/Distribution, and customers, to support smooth order execution
• Process and manage wholesale orders in SAP and Sweed with a high degree of accuracy
• Maintain data integrity through accurate data entry and system updates
• Support inventory management, reconciliation, and reporting processes
• Prepare and distribute daily customer product menus, including availability and pricing
• Compile weekly and monthly sales, and performance reports
• Monitor operational trends and escalate or suggest improvements to enhance efficiency and customer experience
• Troubleshoot and resolve issues related to orders, deliveries, invoicing, and customer inquiries
• Process and reconcile product returns with proper documentation
• Collaborate with cross-functional teams to support ongoing business needs

Qualifications

• Bachelor’s degree or equivalent work experience
• 1-3 years of experience in operations, order processing, data entry, or a related field
• Strong Excel skills (pivot tables, data comparisons, VLOOKUP/XLOOKUP)
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Effective communication and interpersonal skills
• Proactive, team-orientated mindset with strong problem-solving skills
• Valid driver’s license with a clean driving record
• Must be 21 years of age
• Ability to pass required background checks and drug screening

Preferred Qualifications

• Experience in a wholesale, retail, or logistics environment
• Familiarity with SAP, Sweed, or similar systems

Additional Minimum Qualifications

• Must be able to move intermittently throughout the workday
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met
• Must be able to uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients/customers which may exhibit opportunities to assess the situation and apply meaningful service
• Must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient/customer base with excellent customer service

Work Schedule

40-45 hours weekly with flexible hours depending on sales needs. Must be available to work occasional evenings, weekends and holidays.

Benefits

A comprehensive benefits package including paid time off is offered with this position. Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.