Wholesale Analyst

Responsibilities

• Enter, maintain, and update wholesale contracts, pricing agreements, and customer documentation.
• Process order entry, movement transactions, Bills of Lading (BOLs), and shipment-related documentation.
• Cook up transportation and delivery logistics with internal teams, suppliers, carriers, and customers to support timely product movement.
• Support pricing administration, including pricing updates, rate entry, and transactional accuracy.
• Process invoices and distribute customer billing documentation accurately and timely.
• Aid with invoice discrepancies, billing disputes, customer questions, and account-related concerns.
• Partner with Finance, Credit, and Accounts Receivable to support account reconciliation, collections follow-up, and customer credit matters.
• Support customer account setup, maintenance, and updates to ensure accurate account information and documentation.
• Aid with preparing pricing quotes, customer proposals, and wholesale contracts.
• Respond to customer inquiries and coordinate follow-up to support issue resolution and customer satisfaction.
• Track customer usage, contract performance, and account activity to support operational and commercial decision-making.
• Maintain and track prospect and customer information to support sales pipeline visibility and account management.
• Support customer outreach, follow-up communication, and business development activities in partnership with the Wholesale team.
• Develop working knowledge of wholesale propane supply, logistics, pricing, transportation, and market operations.
• Serve as an operational and commercial backup to the Wholesale team during periods of absence or increased business demand.
• Maintain accurate records, reporting, and system updates related to wholesale transactions and customer activity.
• Identify operational issues, discrepancies, and process improvement opportunities to support efficiency and service levels.
• Collaborate cross-functionally with Wholesale, Transportation, Supply, Finance, and customers to support business objectives and service delivery.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, Finance, or a related field preferred; Associate degree or equivalent combination of education and experience considered.
• 1+ years of professional experience in operations, logistics, customer service, account coordination, sales support, or a related business function.
• Experience supporting customer accounts, order management, invoicing, logistics coordination, or commercial operations preferred.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities effectively.
• Strong written and verbal communication skills with the ability to professionally interact with customers and internal stakeholders.
• Demonstrated problem-solving skills and ability to adapt in a fast-paced environment.
• Comfortable supporting customer conversations and gaining exposure to commercial and sales-related activities.
• Strong analytical skills, follow-through, and accountability.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work collaboratively across departments and maintain effective working relationships.