Wholesale Account Specialist

About the role

WeatherTech Direct is seeking a Wholesale Sales Account Specialist to grow existing accounts, expand the client base, and increase market share by selling WeatherTech Direct products to various businesses including automotive distributors, dealerships, and retailers.

Responsibilities

• Support the operations of the team by monitoring employee phone and email correspondence with customers, assigning tasks, providing customer service, and resolving escalated situations
• Aid customers with placing orders and offer customer service via phone and email; coordinate with the product development team for support as needed
• Train wholesale staff on new and existing products, systems, technical knowledge, policies, and procedures
• Handle scheduling tasks and manage office day/hybrid schedules
• Process phone, internet, and stock orders as well as process any product returns, exchanges, or special orders
• Improve sale metrics by providing information regarding stock orders, order modifications, order status, tracking information, and product information
• Create Electronic Data Interchange stock orders
• Handle special orders and submit return authorization numbers
• Solve fitment cases to help reduce customer returns
• Collaborate with the accounting department to confirm customer account status
• Communicate with the shipping/receiving department to inquire about any order questions or concerns
• Aid and direct customer service representatives to help solve complicated customer related inquiries
• Maintain and leverage knowledge of company products as well as industry trends to manage client expectations and experience
• Provide supplemental phone coverage for other departments when needed

Requirements

• Minimum of 2-4 years of experience in sales and customer service
• High School Diploma or equivalent
• Proficient in Epicor CMS System, Microsoft Suite, and Data Search/Entry
• Strong interpersonal skills to effectively work with customers as well as other departments within the company
• Excellent verbal and written communication skills

Qualifications

• Authorized to work in the United States

Skills

• Passion for process excellence
• Drive for results
• Ability to lead and influence

Benefits

WeatherTech Direct offers a competitive salary and benefits package, including:

• Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
• 401(k) plan with employer matching
• Paid vacation, holidays, and personal time