WHITE WOLF - Customer Service & Order Entry Specialist

Key Responsibilities

• Serve as the main point of contact for customers, managing orders from entry through fulfillment.
• Enter and maintain order details accurately in the order entry system and QuickBooks.
• Cook up with vendors, production, and shipping to ensure on-time and accurate delivery.
• Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
• Track project status, update customers on timelines, and resolve any issues or delays.
• Maintain current customer information and account records.
• Support sales and account managers by ensuring smooth communication and order accuracy.
• Build strong relationships with clients and look for opportunities to expand business.

Skills & Qualifications

• 2–5 years of experience in the print industry, preferably in areas such as small format printing, digital printing, signage, or large format printing.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• A positive, professional attitude and team-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Proficiency with QuickBooks and Microsoft Office.
• Previous experience in promotional products or related industries a plus.

Requirements

• A high school diploma or GED.
• Some college or related coursework preferred.
• Prior customer service, order entry, or project coordination experience.
• A full-time, Monday–Friday schedule.

Benefits

• Team-player environment.
• Matched 401k.
• Medical/Dental/Vision/Life insurance plans.
• Monthly car allowance.
• PTO, Vacation, Sick Leave.
• FSA programs/HSA programs.
• Compensation: $20-25/hr DOE.