Customer Service Order Entry specialist

Core Responsibilities

• Receive and process incoming calls and emails.
• Process supply orders and submit returns on vendor websites.
• Strive to exceed team goals: calls per day, average talk time on live calls, % of Productivity, service error rates, supply error rates and phone audits.
• Maintain team goals for Hold Time and Grade of Service.
• Process standard reports within excel and proprietary software.
• Participate in cross training to support other departments as needed.

Minimum Qualifications

• A High School Diploma or equivalent.
• Microsoft office products MS Outlook, Excel, and Word.
• Able to travel to all Metro Sales locations (estimated 10 days a year) and Customer locations as needed.
• Valid Drivers License, Clean Driving Record.

Preferred Qualifications

• Excellent typing & Ten-key skills.
• Exhibit excellent Communication, organizational and prioritization skills.
• Prior Customer service experience.

What We Offer

• Medical, Dental and Vision Insurance.
• Short- and long-term disability program.
• Life Insurance.
• Educational Development Benefits.
• Employee Stock Ownership Plan (ESOP) + Gainshare.
• 401K+ Match.
• PTO (Paid Time Off).
• Paid Volunteer Days!
• Opportunities for community involvement with your peers.

Pay Range

$19 - $20 per hour

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