Customer Service & Order Entry Specialist

About the role

We are looking for a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters in Monroe, MI. This is a full-time, direct-hire opportunity in a collaborative environment where you’ll work alongside the industry’s brightest and most creative individuals.

Responsibilities

• Maintain high levels of customer service skills, advocating for both the customer and the company
• Enter, edit, and/or delete data and orders with minimal errors
• Record call notes for each consumer in Customer Service Software
• Maintain strong relationships with vendors and consumers, assisting with order processing and inquiries
• Research and resolve data entry issues effectively
• Work across brands, ensuring familiarity and separation between accounts, vendors, and customers
• Participate in team activities and contribute to a continuously improved team environment
• Follow exceptional phone, listening, and email etiquette with consumers, vendors, and coworkers
• Use office programs, email, web browsing, and department-based software regularly
• Assist other departments as needed for company-wide cohesion
• Assist in Vendor Sales with onsite display models

Requirements

• High School Diploma or GED
• 1-3 years of experience in a call center environment, or equivalent customer service/order entry experience combined with phone skills
• Computer literacy in MS Office (Word, Excel, & Outlook)
• Salesforce experience (preferred)
• ERP system experience (familiarity with Sage is a plus)
• Excellent attendance habits

Benefits

• Medical, dental, and vision coverage
• 401K retirement plan
• Paid time off and paid holidays
• Employee discounts
• Professional development assistance

Schedule

Corporate hours of operation are Monday through Friday, 8 AM to 6 PM. Schedule may vary and is subject to change based on business needs.