Western Regional Service Manager

Function

Regional Service Manager reports to the Director of Service.

Principle Activities

• Manages individual portion of the RSM budget.
• Schedules contact with all Distributors in the assigned area.
• Coordinates field Service Training to ensure qualified service.
• Applies and trains ICE CARE and Certified servicers.
• Develops and measures annual Distributor Objectives, providing monthly status reports.
• Resolves Distributor and Customer Technical issues effectively and timely.
• Provides service training for special accounts service personnel.
• Develops programs to ensure replacement parts are available.
• Implements programs and procedures to provide product warranty, including Labor Rates for Distributors and ICE CARE servicers.
• Affords assistance to the sales department in coordinating installation and start-up specifications for special market customers.

Financial/Risk Control

Fulfills the financial control and risk management responsibilities inherent in the position. Conducts oneself in accordance with the Company code of ethics policy at all times.

Qualifications

• Required Education/Certification: EPA Refrigerant Usage Certification, Type I & II. Minimum two-year Commercial refrigeration experience.
• Experience: Minimum two years experience in Refrigeration service, a minimum of 2 years working with commercial ice machines preferred.
• Physical Requirements: Travel necessary (60% - 70%). Must be willing to work more than 40 hours per week. Good communication and polished presentation skills. Professional Image.