Service Manager

Responsibilities

• Establish forecast goals and objectives for the department and develop plans to meet them
• Coordinate and administer an annual operating budget for the service department
• Direct and schedule all activities of the service department employees
• Understand and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Complete OSHA training and ensure OSHA training completion by department employees
• Provide technical assistance to service department employees when needed
• Conduct monthly meetings with service department employees
• Maintain positive relationships with customers to encourage repeat and referral business
• Serve as liaison with factory representatives
• Marketing of service department through all available channels
• Provide accurate estimates and explain those estimates to customers regarding costs and time required for repairs and maintenance
• Follow up with customers on unsold repairs
• Keep abreast of new equipment tools and systems available and recommend purchases
• Monitor the location and care of shop tools
• Establish and maintain paper service history files (customer, warranty and internal) by VIN on all work performed
• Ensure that work areas and customer waiting areas are clean and comfortable
• Control the performance of the department through comeback reports, warranty reports, monthly forecasts, etc.
• Collect accounts receivable for service work
• Maintain and safeguard company assets (i.e. vehicles and equipment)
• Follow policies and procedures as set forth in the Personnel Policy Manual and other corporate policies

Requirements

• Minimum high school diploma or GED equivalent required
• Five years in a dealership management position
• Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
• Import experience is a plus