Service Manager

About the role

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness.

Key Responsibilities

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness
• Oversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues
• Support repair, maintenance, and capital budget planning and cost management across assigned communities
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties
• Follow and enforce company safety procedures and appearance standards

Required Skills & Qualifications

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills
• Strong multifamily maintenance management experience
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• Strong leadership and customer service skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Strong recordkeeping and team support skills
• High School diploma or equivalent

Preferred Qualifications

• Bilingual communication ability where useful for the properties
• High school diploma; trade school or some college
• CAMT certification
• Multifamily supervisory experience

Communication Skills

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience
• Coordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updates
• Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team
• Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generate reports
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Competency with digital tools for reading schematics, blueprints, and building system diagrams
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations
• Ability to generate and review maintenance performance reports and dashboards for leadership communication

Physical/Work Requirements

• Emergency/weekend support is required
• Ability to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. (Employee must be at least 21 years of age and have worked for the Company for at least 60 days.)
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child
• Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.