WELLSPRING COUNSELING – BILLING AND OPERATIONS MANAGER

About the role

The Billing and Operations Manager oversees the financial health and operational excellence of WellSpring Counseling by managing the billing process and providing strategic administrative support. This role acts as the primary liaison between clinical staff, the parent organization (COYFC), and third-party payers to maximize collection efficiency and maintain organizational mission alignment.

Responsibilities

• Oversee full-cycle billing: Oversee daily claim submissions for commercial, Medicaid, and EAP payers
• Process payments and ERA’s from insurance and third-party payers
• Follow up with insurance issues and pursue resolution
• Help resolve open client balances by contacting clients
• Maintain the “Red Flag” list
• Handle bank deposits
• Process payroll in partnership with COYFC
• Oversee intake desk and client intake
• Oversee intake staff and provide needed management for intake and office space needs
• Support onboarding new staff and offboarding, in partnership with COYFC
• Manage office space for clinicians and new staff across WellSpring offices
• Aid independent licensed staff with applications to insurance companies
• Maintain updated WellSpring files according to file retention policies
• Oversee logistics of Staff Development Lunch in conjunction with intake coordinator
• Support the Psychiatry Division
• Schedule and bill for psychiatry division
• Provide technical and office support as needed
• Collect intake metrics on a monthly basis
• Collect termination metrics on a monthly basis
• Provide any additional reporting to WellSpring and COYFC as needed

Qualifications

• Excellent administrative skills
• Strong interpersonal communication skills
• Strong attention to detail and clerical skills
• Affinity for and comprehension of technology
• Adept in billing procedures or willingness to learn
• Ability to appropriately prioritize work and manage confidential information

Skills

• Strong administrative and communication skills
• Attention to detail and clerical proficiency
• Technology aptitude
• Billing procedures knowledge or willingness to learn
• Priority management and confidentiality handling capability

Benefits

Not specified

Pay

$X per hour

Schedule

30 hours/week