Billing & Revenue Operations Manager

About the role

Join a leader in life safety as our Billing & Revenue Operations Manager, where you’ll oversee all billing and accounts receivable processes, strengthen financial workflow efficiencies, and ensure the accuracy and integrity of revenue-related activities across the organization.

Responsibilities

• Lead the billing and AR function, setting clear expectations, standards, and priorities.
• Develop, implement, and refine standard operating procedures (SOPs) to ensure accuracy, efficiency, and consistency.
• Strengthen internal controls related to billing, collections, and AR workflows.
• Build a culture of accountability, continuous improvement, and operational excellence.
• Oversee all construction, service, and commercial billing, ensuring timely and compliant invoicing.
• Ensure billing aligns with contracts, job-cost documentation, and project requirements.
• Direct AR activities, including customer outreach, account reconciliation, and basic collections.
• Track, analyze, and report on weekly and monthly KPIs related to billing accuracy, invoice timeliness, AR aging, cash flow, and collection performance.
• Prepare KPI dashboards and performance summaries for leadership review.
• Identify process gaps and implement improvements to streamline revenue operations.
• Collaborate with Project Managers, Service Managers, Sales, and Finance to resolve discrepancies and improve billing accuracy.
• Serve as a key partner in ERP usage and data quality for all billing-related modules.
• Communicate priorities, issues, and workflow needs clearly and proactively across departments.

Requirements

• Bachelor’s degree in Accounting or related field required.
• CPA not required, but a plus.
• 10+ years of billing experience, including construction, commercial, or service environments.
• 5–10 years managing billing and AR teams.
• Strong project/progress billing experience required.
• Proven success creating, implementing, and maintaining SOPs.
• Strong analytical, reporting, and KPI-driven performance management skills.
• Experience with collections processes and customer account resolution.
• Exceptional communication, leadership, and organizational abilities.
• Ability to work at a computer for extended periods.
• Ability to work on-site in Houston 4–5 days per week and travel as required.

Qualifications

• None specified

Skills

• Strong analytical and reporting skills.
• Project/progress billing experience.
• Strong organizational and leadership abilities.
• Ability to work independently and collaboratively.
• Knowledge of accounting principles and practices.
• Experience with billing and accounts receivable systems.
• Understanding of construction, service, and commercial billing processes.

Benefits

• 401(k) & 401(k) matching
• Health, dental, and vision insurance
• Life and voluntary insurance options
• Employee Assistance Program
• Flexible Spending & Health Savings Accounts
• Paid time off & holiday pay
• Professional development assistance
• Referral program
• Opportunities for advancement
• Accident, critical illness & hospital indemnity benefits
• Wellness benefits
• Biweekly pay