Billing & Revenue Operations Manager

About the role

Join a leader in life safety as our Billing & Revenue Operations Manager, where you’ll oversee all billing and accounts receivable processes, strengthen financial workflow efficiencies, and ensure the accuracy and integrity of revenue-related activities across the organization.

What You’ll Do

• Leadership & Department Oversight
  • Lead the billing and AR function, setting clear expectations, standards, and priorities.
  • Develop, implement, and refine standard operating procedures (SOPs) to ensure accuracy, efficiency, and consistency.
  • Strengthen internal controls related to billing, collections, and AR workflows.
  • Build a culture of accountability, continuous improvement, and operational excellence.
• Billing & Technical Responsibilities
  • Oversee all construction, service, and commercial billing, ensuring timely and compliant invoicing.
  • Ensure billing aligns with contracts, job-cost documentation, and project requirements.
  • Direct AR activities, including customer outreach, account reconciliation, and basic collections.
  • Track, analyze, and report on weekly and monthly KPIs related to billing accuracy, invoice timeliness, AR aging, cash flow, and collection performance.
  • Prepare KPI dashboards and performance summaries for leadership review.
  • Identify process gaps and implement improvements to streamline revenue operations.
• Communication & Cross-Functional Support
  • Collaborate with Project Managers, Service Managers, Sales, and Finance to resolve discrepancies and improve billing accuracy.
  • Serve as a key partner in ERP usage and data quality for all billing-related modules.
  • Communicate priorities, issues, and workflow needs clearly and proactively across departments.

What We’re Looking For

• Bachelor’s degree in Accounting or related field required.
• CPA not required, but a plus.
• 10+ years of billing experience, including construction, commercial, or service environments.
• 5–10 years managing billing and AR teams.
• Strong project/progress billing experience required.
• Proven success creating, implementing, and maintaining SOPs.
• Strong analytical, reporting, and KPI-driven performance management skills.
• Experience with collections processes and customer account resolution.
• Exceptional communication, leadership, and organizational abilities.
• Ability to work at a computer for extended periods.
• Ability to work on-site in Houston 4–5 days per week and travel as required.

Compensation & Benefits

• Salary: $85,000 – $100,000 annually
• Job Type: Full-time, Monday–Friday
• Benefits We Offer:
• 401(k) & 401(k) matching
• Health, dental, and vision insurance
• Life and voluntary insurance options
• Employee Assistance Program
• Flexible Spending & Health Savings Accounts
• Paid time off & holiday pay
• Professional development assistance
• Referral program
• Opportunities for advancement
• Accident, critical illness & hospital indemnity benefits
• Wellness benefits
• Biweekly pay

Company Overview

State Systems is a privately owned total protection company based in Memphis, TN, with locations in Memphis; North Little Rock, AR; Lowell, AR; Middle Tennessee; Huntsville, AL; Tupelo, MS; and Houston, TX. For decades, we have embodied a mission of protecting life and property by providing industry-leading fire protection, low-voltage systems, cleaning services, and technology solutions.

Our administrative, technical, and project teams deliver superior service backed by extensive training, certifications, and a relentless commitment to quality. Whether it’s a stand-alone project or a fully integrated system, customers trust State Systems for reliability, expertise, and integrity.

Join a Leader in Life Safety

If you're ready to elevate the billing function, own performance metrics, and play a key role in the financial success of a growing organization, we want to hear from you. Apply today and grow with a company that values leadership, accuracy, and operational excellence.