Wellness Supervisor

About the Role

In this role, you will supervise and train all Spa team members to ensure guests receive the ultimate spa experience. As the master organizer, you will schedule all spa-related appointments, check guests in and out, and assist in retail sales. The Wellness Supervisor will maintain a friendly and helpful demeanor, manage guest issues, and create solutions.

Responsibilities

• Ensure the spa and fitness facilities are prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities, including ensuring amenities are in proper working order
• Arrange all spa appointments for à la carte services, activities, and packages
• Support the Director of Wellness with all administrative functions of the Spa, including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
• Oversee efficiency of Spa operations at the front desk via proper scheduling of appointments and staff, and review and revise scheduling daily
• Assist with billing for all Spa services and retail sales, including preparing receipts
• Be thoroughly familiar with and provide instruction on Spa software
• Assist with inventories and cost control
• Assist in monitoring and evaluating Spa Reception and Locker Room employees

Requirements

• At least 1 year of experience within a luxury hotel property, spa environment, or luxury retailer preferred
• Experience leading a small team with a positive and heartfelt approach
• Ability to handle customer requests, issues, and develop quick solutions
• Trustworthy in handling confidential guest information
• Show initiative and prioritize operational needs while anticipating guest requests
• Excellent communication skills, great listening ability, and a super understanding demeanor toward team members and guests

About the Company

Commodore Perry Estate, part of the Auberge Collection, is a treasured and historic landmark reborn as a luxury hotel and social members club in Austin. Designed by Ken Fulk and set on a 10-acre estate in Hyde Park, the property blends intimacy and character with heritage and the independent spirit of Austin. The hotel features 54 spacious rooms and suites, a 50-foot oval swimming pool, a state-of-the-art fitness studio, and distinct dining venues, including Lutie’s Garden Restaurant. Expansive indoor and outdoor event spaces, such as the Chapel, offer unique settings for celebrations.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Each property shares a crafted approach to luxury, bringing the soul of the locale to life through design, cuisine, wellbeing, and service. With 30 one-of-a-kind properties worldwide, Auberge invites guests to create unforgettable experiences.

The Friedkin Group, a privately held family of global brands, owns Auberge Collection. Founded in 1969 and headquartered in Houston, Texas, the company spans automotive, entertainment, hospitality, investments, and sports, united by a mission to build breakthrough brands that redefine the status quo.