Wellness Coordinator

About the role

The base salary range for this position is $21.00 - $22.52 hourly plus commission. This role is part of the Spa & Fitness centers at Mauna Lani, an inspiring spiritual haven on the Island of Hawaii.

Responsibilities

• Greet all guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
• Provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest’s needs and desires.
• Aid guests with spa reservations, changes and cancellations via phone, email and in person.
• Open and closing procedures checklists.
• Aid in all areas of daily Spa operation.
• Handle all billing and payments for spa services and retail transactions.
• Know hotel facilities and services, including hours of operation for all departments.
• Check-in guests, provide a detailed tour of the locker room facilities and issue spa lockers to those enjoying spa treatments.
• Check-in guests and provide a detailed tour of the fitness facilities.
• Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms and fitness facilities at all times.
• Ensure relaxation area, men’s and women’s locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
• Participate in training sessions, communications and planning meetings.
• Possess ownership when handling guest complaints and concerns and show initiative in rectifying the situation.

Qualifications

• High School Graduate or any combination of education and experience that provides the required knowledge, skills and abilities.
• Must secure CPR/AED and First Aid certification within 60 days of initial employment.
• Desired background in hospitality, spa and wellness, customer service, administrative and sales, office management and / or guest relations.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.