Welcome Desk Associate

About the role

Create a positive first impression for every member and guest who walks through our doors! The YMCA of the Roses is seeking a friendly, customer-focused Welcome Desk Associate for our Lancaster City Branch. In this role, you'll provide exceptional service, assist members and visitors, and help foster a welcoming and inclusive environment. If you enjoy helping others, building connections, and being part of a mission-driven organization, we'd love to have you join our team.

Responsibilities

• Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
• Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
• Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
• Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
• Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
• Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
• Accurate receipting of memberships, program participant information, and revenue in computer.
• Sell memberships and services.
• Follow up with anyone that did not join via phone, mail or e-mail.
• Responsible for accurate daily shift closing and following shift change procedures.
• Ensure security of the building by monitoring building as well as following procedures to Open-Close the Member Service Desk area and the main building (depending on the shift).
• Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
• Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
• Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
• Be knowledgeable in emergency procedures in case of fire or injury.
• Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
• Participate in orientation and staff development trainings as required.
• Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.

Qualifications

• High school diploma or GED certification
• Proficient computer skills
• Bi-lingual English/Spanish ability is a plus
• Six months experience in service-oriented or sales environment required
• Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
• Adult and Pediatric CPR, first aid and AED
• Complete Listen First training within one year of employment

Skills

• Skills in problem solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi-task

Benefits

• FREE Access to fitness centers and pools at all YMCA of the Roses locations
• Program and lesson discounts
• FREE Child Watch (up to 3 hours per day while working, when available)

Schedule

• Part-time position averages approximately 5 hours per week
• Weekday evening shifts (5:00 PM–8:30 PM)
• Weekend morning shifts (6:45 AM–12:00 PM)