Service Desk Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets customers cheerfully and answers customer questions to best of ability.
• Contact management or department associates whenever necessary to provide resolution.
• May open or close Service Desk depending on shift.
• Answers incoming calls and makes pages over intercom.
• Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations.
• Fulfills tobacco sales according to company and legal guidelines.
• Completes refunds or exchanges while following company policy to ensure a quality customer service experience.
• Communicates pricing, quality, and other concerns to appropriate managers/associates.
• Keeps desk area clean and organized.
• Completes necessary logs for store compliance policies.
• Operates front-end scanning equipment and register, performs all related checkout procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages.
• Fulfills tobacco and alcohol sales according to store and legal guidelines.
• Maintains knowledge of store layout to answer customer questions.
• Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling, and assure accuracy in ringing up merchandise.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Completes other duties of staff as required by management.

Qualification Requirements

• Education and/or experience completed or working towards a high school diploma or general education degree (GED).
• No prior experience required.