Customer Service Associate

About the role

Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate. Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.

Responsibilities

• Provide a positive customer experience.
• Ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for efficient operation in an automated facility.
• Direct the Driver into the entrance to the car wash or guide them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning the car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Perform additional duties as assigned.

Essential Responsibilities

• Display courteous, customer service focus, and professional attitude.
• Work while standing over long periods of time (6+ hours).
• Lift items of moderate weight (10+ pounds).
• Maintain work expectations outdoors in all weather conditions.
• Interact ethically with fellow employees and customers.
• Possess a valid and current driver’s license.
• Demonstrate excellent written and oral communication skills, as well as strong interpersonal skills.

Physical Requirements

• Ability to stand and work on feet for long hours in all weather conditions.
• Use of protective equipment such as ear plugs, safety glasses, and gloves.

Benefits

• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees