Front Desk Associate

About the role

The Front Desk Associate serves as the primary point of contact for visitors, callers, staff, deliveries, and routine front-office activity. The role maintains a professional and welcoming reception environment while supporting conference-room readiness, mail and delivery processes, selected Finance administrative functions, and backup check deposits.

Responsibilities

• Maintain reliable front desk and reception coverage during assigned business hours.
• Welcome visitors, clients, vendors, partners, and staff; verify the purpose of visits and notify or direct the appropriate staff member.
• Answer and route incoming telephone calls and provide general organizational information within established guidelines.
• Manage incoming and outgoing mail, packages, deliveries, courier activity, and related logs.
• Coordinate conference-room scheduling, room readiness, basic meeting setup, and routine front-office support.
• Monitor common-area and reception needs and promptly report facilities, safety, supply, or technology concerns to Operations.
• Support office supply monitoring, receipt of orders, organization of shared spaces, and other routine office functions.
• Lead the administrative portion of Finance invoicing and accounts-payable support, including receiving invoices, scanning/uploading documentation, routing invoices for required approvals, maintaining workflow records, and following up on missing administrative documentation.
• Follow Finance procedures and maintain separation of duties: Finance retains accounting coding, approval, payment processing, reconciliation, and financial controls.
• Serve as backup to the Operations Assistant for check deposits in accordance with IW procedures and internal controls.
• Provide backup administrative support for selected Operations tasks during periods of high volume or staff absence.
• Maintain confidentiality and professionalism when handling visitor information, invoices, checks, mail, and internal documents.
• Perform other front-office and administrative duties as assigned.

Requirements

• High school diploma or GED required.
• At least one year of reception, office administration, customer service, or related experience preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Skills

• Strong interpersonal and customer-service skills with the ability to interact professionally