Welcome Desk Associate

BASIC PURPOSE

The Welcome Desk Associate is responsible for creating exceptional customer service experiences. Responsibilities include verifying memberships through POS system, providing information and answering questions about available programs.

Responsibilities

• Verify memberships through POS system
• Provide information and answer questions about available programs
• Check in customers in a friendly, caring, inviting manner
• Handle cash, make changes, and operate the POS system
• Wait on customers, clients, and members according to established procedures
• Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner
• Direct calls to appropriate program/staff in a timely manner
• Maintain progressive knowledge of all programs and facilities
• Identify customers, clients, and members that may be recommended candidates for scholarship
• Aid with scholarship application process
• Maintain the orderliness and cleanliness of the POS stations and kiosks
• Secure the POS area at the open and close of shift
• Adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration
• Check equipment out to members following appropriate procedures
• Observe and follow all safety rules and regulations
• Attend staff meetings as assigned
• Provide referral information to meet individual and family needs
• Maintain confidentiality

Requirements

• High school diploma or GED equivalency
• Successfully pass a criminal background check to include a DOJ Livescan Fingerprint check
• Be 18 years of age or older
• Bilingual skills in Spanish are a plus for this position, but not a requirement of this role
• Previous cashier and/or customer service experience helpful
• Computer software application experience helpful
• Ability to use new software
• Ability to communicate effectively with clientele and staff
• Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff
• Must be able to work independently, with minimal supervision
• Must have command of the English language and possess excellent verbal and written communication skills
• Thrive in a team-oriented environment
• Ability to work in a fast-paced environment and maintain poise under pressure
• Excellent telephone skills
• Proficient typing skills
• Must have ability to empathize, communicate, and work with a variety of people from diverse backgrounds
• Knowledge of Salvation Army policies and procedures helpful

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25 lbs
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools: PC, Fax Machine, Telephone, Calculator, Copier, and Printer