Front Desk Associate

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Requirements

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Benefits

• Employee hotel discounts across Seva Hospitality properties.
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts.
• Career growth opportunities within Seva Hospitality's expanding portfolio.
• Collaborative, guest-focused team culture.

Pay and Schedule

• $14-16 per hour
• Second Shift (3PM-11PM)
• Some Flexibility as needed