Front Desk Associate

About the role

The Front Desk Associate at Atlantic Eye Institute provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.

Responsibilities

• Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.
• Answers multiple phone lines, schedules appointments, assists in processing medical records requests, enters patient demographic and insurance information, and accepts patient payments.
• Verifies insurance and collects copays, co-insurance, and outstanding balances.
• Schedules appointments.
• Processes medical record requests per policies and procedures.
• Congrates with Clinical Staff to ensure optimal patient experience.

Requirements

• High School Diploma or Equivalent Certificate Required.
• Minimum 2 years of experience in a medical office/health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM.
• Strong desire to assist others and provide excellent customer service.
• Must be highly dependable and organized.
• Outstanding interpersonal skills.
• The ability to learn quickly, retain training, problem solve and think independently.

Qualifications

• Bilingual Spanish a plus.

Skills

• Understanding of medical terminology.

Benefits

• Competitive benefits package including Medical, Dental, Vision, 401(k) with match, HSA/FSA, Telemedicine, Generous PTO Package.
• Employee Discounts and Perks.
• Employee Assistance Program.
• Group Life/AD&D.
• Short Term Disability Insurance.
• Long Term Disability Insurance.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the clinic.