Welcome Desk Associate

About the role

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

The physical demands include regular computer use, sitting, reaching, moving around the work environment, occasional lifting or moving up to 10 pounds, and effective communication by speaking and listening. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Be knowledgeable of all facets of the Y, and provide accurate information to members and potential members via phone or in person.
• Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
• Be familiar with the program brochure, website and YMCA social media pages to become educated about Y programs and services to sell them effectively.
• Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
• Present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress