Welcome Desk Associate

Qualifications

• Minimum High school diploma or GED equivalency.
• Must be 16 years or older. 18 years or older preferred.
• Minimum one-year cash handling and customer service experience preferred.
• High attention to detail and ability to meet established deadlines.
• Able to function effectively without supervision and demonstrate a professional approach to problem solving.
• Proficient computer software and typing skills required.
• Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public.
• Possess customer service skills to include complaint resolution principles, practices, and procedures.
• Maintain a professional attitude and approach to problem solving and crisis situations.
• Excellent organizational skills with the ability to carry out multiple tasks efficiently.
• Possess strong verbal and written communication skills.
• Must be able to speak, read and write in English. A secondary Spanish language skill is preferred.
• Maintain a non-judgmental attitude while working with customers, clients, and/or members of staff.
• Excellent telephone etiquette.
• Knowledge of Salvation Army policies and safety procedures.
• Valid driver’s license and insured transportation.
• First Aid, CPR, and AED required.
• Required to pass a background check.

Responsibilities

• Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service.
• Must be able to handle cash, make change, and operate the frontline computer software.
• Handle merchandise and concession sales.
• Promote programs and special events, making insightful recommendations which reflect the needs and interests of members.
• Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner.
• Provide Kroc Center orientation tours to prospective members and general public.
• Maintain progressive knowledge of all programs, facilities, and special events.
• Observe and identify customers, clients and members who may be recommended candidates for scholarships; provide assistance for scholarship application process.
• Interact professionally with individuals and groups having diverse backgrounds.
• Be responsible for maintaining the orderliness of the Community Center Management System (CCMS); keep area clean and neatly arranged at all times.
• Secure the (CCMS) area at the open and close of shift.
• Provide administrative support to include filing, data entry and mailing.
• Use mature discretion when handling issues and notify appropriate department staff of escalated issues.
• Attend staff meetings as assigned.
• Maintain staff relationships and work cooperatively with the RJKCCC Management Team, and all Divisional staff.
• Must be a person of high integrity and willing to support and promote the mission of The Salvation Army.