Welcome Coordinator

About the role

The Welcome Coordinator at Oak Street Health is responsible for creating an inclusive environment and making a positive first and last impression on patients. They are the face of the clinic and play a crucial role in ensuring the efficiency of center operations.

Responsibilities

• Welcome and assist patients and guests
• Conduct visit check-in and assist with required forms
• Collect co-pays and update patient information in the electronic medical record system
• Schedule and reschedule appointments within the electronic medical records platform
• Manage phone lines by answering, taking messages, and conducting outbound calls
• Manage faxes in the electronic fax platform
• Maintain the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Perform other duties as assigned

Requirements

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Experience in customer service setting preferred
• Some college preferred

Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• A high level of integrity

Benefits

The typical pay range for this role is $17.00 - $28.46 per hour or $3,985 - $7,690 per month. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Additional details about available benefits are provided during the application process and on Benefits Moments.