Welcome Coordinator

Core Responsibilities

• Welcome patients and guests
• Conduct visit check-in and assist with required forms
• Collect co-pays
• Update patient information and make changes in electronic medical record platform
• Schedule/reschedule appointments within electronic medical records platform
• Manage phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manage faxes in the electronic fax platform
• Maintain the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis

Required

• Strong computer skills
• Basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Preferred

• Experience in customer service setting
• Some college preferred

Other Skills

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• A high level of integrity

Pay Range

The Typical Pay Range For This Role Is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.