Welcome Center Student Staff- POOL

Position Overview

This student position is based at the KU Edwards Campus in the Kansas City metropolitan area. Student staff members of the Welcome and Success Center play a key role in supporting both the Welcome and Success Center and the Transfer Recruitment team. As front-line representatives, these individuals serve as the first point of contact for students, providing direct assistance and connecting them with the appropriate campus resources and departments.

Job Description

• 40%- Campus Support

• Serve as the first point of contact by greeting visitors, students, and campus guests.
• Provide assistance to prospective and current students, faculty, staff, and community members in locating campus resources and services.
• Answer incoming calls to the Welcome and Success Center and route inquiries appropriately.
• Distribute KU ID cards and diplomas to students.
• Check students in for scheduled appointments with Student Services staff.
• Engage in ongoing learning about campus resources, student support services, and university policies to better assist students.
• Support students with appointment scheduling for advising and other student services.
• Participate in student outreach efforts, including application follow-up and calling campaigns.

• 30%- Event Collaboration & Graphic Design

• Utilize downtime at the Welcome Center to support event planning and design projects for the Edwards Campus.
• Collaborate with Student Services to brainstorm and share event ideas tailored to the Edwards Campus student population.
• Create promotional materials such as flyers for campus events.
• Create engaging social media content, including photo posts and reels for the Student Services Instagram account.
• Update digital signage and manage flyer distribution and removal across campus.
• Aid in the preparation and logistics for major student events such as Hawk Week, Hawk Talks, and Commencement.
• Contribute to the monthly student newsletter, "What’s the Tea?", through content creation and design.

• 25%- Transfer Ambassador

• Represent the Edwards Campus at recruitment and tabling events at local community colleges.
• Lead campus tours for prospective students and their families.
• Assist in the coordination and facilitation of recruitment events.
• Share personal KU Edwards experiences to showcase campus life and available opportunities to prospective students.

• 5%- Other Responsibilities

• Perform additional duties as assigned by the Associate and Assistant Deans, direct supervisor, or staff in the School of Professional Studies.

Required Qualifications

• Maintain a minimum cumulative GPA of 2.5.
• Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook), as demonstrated in application materials.
• Experience providing high-quality customer service, as indicated in application materials.

Preferred Qualifications

• Federal Work Study preferred.
• Student at the KU Edwards Campus.

Position Requirements

• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours.
• For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester.
• Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

• Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
• This is an hourly/non-exempt position.
• A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

• In addition to the application, please provide the following:
• A cover letter outlining qualifications and interest in the position.
• A resume or curriculum vitae (CV) detailing your academic and professional background.
• Three professional or academic references including names, titles, and contact information.

Contact Information to Applicants

• Ashley Kalatusha - ashleykalatusha@ku.edu
• Deb Carter - tejcarter@ku.edu