Campus Center Aquatics & Operations Manager

About the role

The Aquatics & Operations Manager provides leadership and expertise in the operation of a multi-use Recreation Center and Aquatics Facility within the Office of Campus Wellness & Recreation. Through community building and program development, the incumbent will meet revenue expectations by creating relevant programming for the campus population, maintaining a safe and welcoming environment, supporting and training student employees, and overseeing the daily operations of the Campus Center and Aquatics Facility.

Responsibilities

• Hire, train, schedule, supervise, and evaluate Campus Center student employees.
• Provide emergency preparedness training and protocol education to Campus Center staff.
• Manage membership and program transactions, waiver intake, and online registration processes.
• Cook up and maintain positive relationships with Campus Services, community members, and internal partners to support effective facility operations and program delivery.
• Maintain and update operating policies and procedures in accordance with University, state, and federal regulations.
• Absorb and update operating policies and procedures in accordance with University, state, and federal regulations.
• Absorb and update operating policies and procedures in accordance with University, state, and federal regulations.
• Absorb and update operating policies and procedures in accordance with University, state, and federal regulations.
• Assist with facility planning and oversee maintenance, renovation, and operational improvement projects.
• Hire, train, schedule, supervise, and evaluate student aquatics staff, including lifeguards and swim instructors.
• Provide emergency response training and promote a culture of safety and accountability.
• Monitor staff certifications and coordinate certification and recertification opportunities.
• Oversee pool operations, including water quality monitoring, routine maintenance, and long-term facility improvements in collaboration with Campus Services.
• Develop and implement aquatics programs that support student recreation, wellness, and community engagement.
• Meet or exceed revenue goals through swim lessons, certification courses, facility rentals, and other community programming.
• Manage relationships, contracts, registration processes, and promotional efforts for aquatic programs and external facility users.
• Provide leadership and oversight during facility operations, programs, and special events, responding to emergencies as needed.
• Conduct annual reviews of safety protocols and ensure compliance with applicable risk management requirements.
• Collaborate with Student Affairs staff and other University partners to coordinate programs, address operational needs, and share information.
• Compile and analyze data to support reporting and decision-making.
• Serve on campus-wide committees and support major University events, including Orientation, Homecoming, Accepted Students Days, and Commencement.
• Participate in the on-call duty rotation with Student Engagement professional staff.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in recreation or sport management, business administration, or a related field preferred, and two to three years of relevant experience, or an equivalent combination of education and experience that demonstrates the ability to perform the responsibilities of the role.
• Pool Operator Certification preferred.
• Current Water Safety Instructor (WSI) and Lifeguard Training (LGT) certifications required; Lifeguard Instructor certification preferred.
• Strong customer service, interpersonal, and verbal and written communication skills.
• Experience organizing, maintaining, and managing records and information systems.
• Proficiency with software applications used to support recordkeeping and operational processes.
• Ability to work effectively with a broad range of University personnel, students, and external organizations.
• Ability to work evening and weekend hours as required.

Benefits

Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners. For more information about our outstanding benefits, please visit: UNE Benefits Overview.