Welcome Center-Front Desk Staff

Essential Duties

• Greet and assist members and visitors with a positive, welcoming attitude
• Answer phones, respond to member inquiries, and provide accurate information
• Check in members, register guests, and process program registrations
• Maintain cleanliness and organization of the Welcome Center
• Support facility safety and emergency procedures as needed
• Communicate effectively with other YMCA staff and departments

Qualifications

• Strong interpersonal and communication skills
• Customer service or front desk experience preferred
• Basic computer proficiency (Microsoft Office, member software training provided)
• Able to work independently and as part of a team
• Commitment to the YMCA’s core values of caring, honesty, respect, and responsibility

Benefits

• Free Individual YMCA membership with access to facilities and programs
• Retail plan opportunities
• Flexible scheduling and a supportive team environment
• Opportunities for growth and advancement within the YMCA
• Make a positive impact in your community every day