Front Desk Staff
Invited Clubs · Austin, Texas Metropolitan Area · 3 days ago
On-siteAdministrativeFull-time
Job Summary
The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This may include handling inquiries, checking in/out members and guests, as well as completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience.
Reporting Structure
Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club.
Day to Day
- Greet members and guests with a warm, professional demeanor upon arrival and departure.
- Handle inquiries and provide information about club amenities, services, and events.
- Aid with special requests, ensuring a positive experience for all members and guests.
- Manage the check-in and check-out process for members and guests efficiently.
- Verify membership status, collect fees, and issue access cards or keys as needed.
- Maintain accurate records of member and guest visits.
- Monitor and ensure that the front desk area and lobby are clean, organized, and well-maintained.
- Report any maintenance or safety issues to the appropriate personnel.
- Ensure that all club policies and procedures are followed by members and guests.
- Answer and direct phone calls, emails, and other communications to the appropriate departments.
- Schedule and confirm appointments or reservations for club facilities and services.
- Process payments and handle cash or credit transactions accurately.
Additional Duties
Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
Required
- About You
- High school diploma or equivalent.
- Prior experience in customer service or front desk role in a golf and country club or fitness center setting.
- Strong interpersonal and communication skills, with a friendly and professional demeanor.
- Ability to handle multiple tasks and work effectively in a fast-paced environment.
- Proficiency in using office equipment, such as computers, telephones, and reservation systems.
- Basic knowledge of club operations and amenities is a plus.
Physical Requirements
- General Activity: Frequent sitting, standing, walking, and driving.
- Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases.
- Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending.
- Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
Work Schedule
- Adherence to attendance requirements as outlined in the weekly schedule.
- Flexibility to work additional hours as needed to meet position deadlines.
- Availability to work on weekends and/or holidays as required.
What We Offer
- Medical, dental, and vision coverage.
- Life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan.
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members).