Front Desk Supervisor

Responsibilities

• Assist the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Aid the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested
• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Point of contact for Park Cultural Protection Programs
• Coordinate training programs for lodging team including on line training for front and back of house operations and compile reports for management on utilization of training tools
• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
• Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas

Requirements

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required