Front Desk Staff

Description

The Resident Services Package Associate is responsible for managing all incoming and outgoing packages while providing exceptional customer service to residents, guests, and service providers. This position ensures packages are accurately scanned, properly documented, securely stored, and delivered to the correct resident in a timely manner.

Essential Duties

• Provide exceptional customer service by greeting residents, guests, vendors, and service providers in a friendly and professional manner.
• Receive, scan, log, and process all incoming and outgoing packages accurately using the property's package management system.
• Verify that all packages are scanned to the correct resident account before delivery.
• Deliver packages promptly and accurately to the appropriate tower and unit.
• Maintain accurate package logs, records, and event documentation.
• Organize and maintain a clean, orderly, and secure package room at all times.
• Monitor package inventory and follow established procedures for oversized, perishable, or special deliveries.
• Respond to and resolve package-related questions, concerns, and service issues promptly, escalating matters when appropriate.
• Communicate package-related updates and concerns with other departments as needed to ensure efficient operations.
• Identify residents' needs by answering questions, providing directions, and assisting with resident requests.
• Maintain resident privacy and protect confidential information in accordance with company policies.
• Work independently with minimal supervision while maintaining accuracy and productivity.
• Participate in cross-training within Resident Services to assist with front desk and other operational functions as needed.
• Maintain current knowledge of department procedures and actively seek opportunities to improve service and efficiency.
• Perform additional duties and special projects as assigned by the Property Manager or Management Team.

Physical Requirements & Working Environment

• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift, carry, push, and pull packages weighing up to 35 pounds without assistance.
• Sometimes lift packages weighing more than 35 pounds with assistance or appropriate equipment.
• Ability to bend, reach, kneel, and climb stairs as necessary.
• Ability to use elevators frequently while making package deliveries throughout the property.
• Ability to operate carts and other equipment used for transporting packages.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to place and receive telephone calls.

Work Location

Las Vegas, NV

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.