Front Desk Supervisor

About the role

The Front Desk Supervisor at CCMC is responsible for leading a team to success by providing administrative support and exceptional customer service.

Responsibilities

• Train staff to provide superior customer service while greeting members and guests, monitoring entry of facility, answering telephones, taking messages, directing calls and providing general information
• Report any accidents, unsafe conditions or problems to the appropriate staff member
• Enforce of policies and procedures
• Handle cash transactions
• Work with front desk staff to coordinate staff schedules on a monthly basis
• Maintain the registration software data base, troubleshoot, register residents for events, serve as resource to front desk staff
• Additional duties or job functions may be required as deemed necessary

Requirements

• Experience with HOA operations preferred
• A dynamic individual with a strong sense of organization, attention to detail, and problem-solving skills
• Outgoing with a professional personality
• Must work well independently and within a group
• Excellent people skills, with a commitment to customer service
• Flexibility to attend community events and meetings as needed
• Ability to communicate effectively orally and in writing
• Must pass a pre-employment drug screen and background check

Qualifications

• Ability to work nights, weekends and holidays

Skills

• Strong computer skills including a strong working knowledge of MS Office programs

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on business needs.